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MP-872 PG2

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PG2 PIR Ceiling Long Range MP-872
Item no. 119895 · Teletec

1,018.35 NOK · VAT basis not confirmed

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Troubleshooting – step by step

Battery replacement and checks — step by step

3 V CR123A

For maintenance of an installed sensor with a matching label. Arrange maintenance with the system manager and monitoring station where applicable. New installation, relocation and enrollment are installer tasks.

  1. Locate any retaining screw. Open its cover and remove the screw. Ensure the cover is fully open or fully closed before rotating the detector anticlockwise off the ceiling bracket.
    mp-872-pg2 · original page 2
    Original page with model figures. Select to enlarge.
  2. Remove the battery. Wait approximately one minute before inserting a new CR123A with the correct polarity, as recommended by the manual.
  3. Align the tabs with the slots, turn clockwise until secure and refit any retaining screw.
  4. Perform an agreed walk test and check reception and tamper at the panel. PM software 19.4 or earlier may enroll the model as Motion Sens, as documented in the manual.

If the check fails: check the battery type, polarity and cover. Record the fault message and contact the installer. Do not delete the sensor or disable supervision as a workaround.

Open the original manual at the relevant page

Motion · PG2 / PowerG · Wireless link to panel

MP-872 PG2

PowerG alone does not establish compatibility with your PM10 or IQ Panel. Check the exact model, frequency, panel and software.

Guides and documents

Step-by-step maintenance is provided above. A dedicated model-specific troubleshooting video has not been verified.

Supply chain and compatibility

Help when the product does not work

Choose the symptom and check the model scope before following the steps. This is troubleshooting, not a list of confirmed product defects.

PowerMaster shows NOT READY

Applies to: PowerMaster-10 G2. PG2 accessories only when fitted to this panel; not PowerG+ or IQ Panel.

  1. Read the display and review open zones/faults as described in the user guide. Record the zone, room and full message.
  2. For an open door or window message, close it fully. Look to see whether the magnet and sensor are still in place.
  3. Check the display again. Battery, tamper or communication faults require the named sensor manual. Do not replace the panel battery because of a sensor fault.
  4. When the panel is ready, use normal arming. Do not bypass an unknown zone or force arm to remove the warning.

Check the result: The panel shows READY with no unresolved fault and normal control works.

Stop and get help: If the zone remains open or the fault concerns communication/tamper, contact support with the zone and sensor model.

Sources: docs.johnsoncontrols.com — open documentation

Find help for another product Contact support

Sources reviewed 9 September 2026. Not tested on your installation.