Hub 2 Plus
Supplier item link
Hub 2 Plus 6-12V Jeweller, hvit
Item no. ELOTEC AJAX 4G-12V · Elotec
2,859.00 NOK · Excl. VAT
Open ELOTEC AJAX 4G-12V at Elotec ↗Hub 2 Plus 6-12V Jeweller, sort
Item no. ELOTEC AJAX 4G-12V B · Elotec
2,859.00 NOK · Excl. VAT
Open ELOTEC AJAX 4G-12V B at Elotec ↗Hub 2 Plus Jeweller, hvit
Item no. ELOTEC AJAX 4G · Elotec
2,703.00 NOK · Excl. VAT
Open ELOTEC AJAX 4G at Elotec ↗Hub 2 Plus Jeweller, sort
Item no. ELOTEC AJAX 4G B · Elotec
2,703.00 NOK · Excl. VAT
Open ELOTEC AJAX 4G B at Elotec ↗Troubleshooting – step by step
Central with multiple communication routes and image verification support.
Wireless · Jeweller
Elotec article number and purchase price: not retrievedColor, frequency and availability must be confirmed.
Use and Maintenance
Arrange maintenance and any test with the monitoring station before opening equipment. Note the model and location. Opening a device may trigger tamper even when the intrusion alarm is disarmed.
This is central equipment with power supply and reserve battery. It should not be treated as a battery powered sensor. In case of battery failure: note power status and error message, and deal service.
For installer: location and installation
- Check the exact model, panel, region and connection type.
- Open the original manual's location and installation section below.
- Follow the model's illustrations for mounting, wiring and tamper protection.
- Complete the relevant signal and functional tests before handover.
Documents and missing
- User guide
Norwegian maintenance summary. Not a complete replacement for the original manual.
- Originalmanual / installasjon
Model-specific original manual with illustrations.
- Tekniske spesifikasjoner
Online specifications. Check variant and region; separate datasheet-PDF is not verified.
- Produsent
Ajax Systems.
- Elotec
Suppliers provided by the Safety Group. Model Elotec article, product link and price have not been verified.
- Videos and software
General training channel. Model-specific film and own software connection are not verified.
Help when the product does not work
Choose the symptom and check the model scope before following the steps. This is troubleshooting, not a list of confirmed product defects.
Hub 2 Plus and many devices appear offline
Applies to: Hub 2 Plus; menus depend on app and firmware
- Open the hub state in the Ajax app. Record connection, external power and the network links shown.
- During a power cut, check whether the app shows power saving mode. Supported versions may suspend network channels during standby and show devices offline. This does not prove all sensors are faulty.
- Check whether the building internet works and whether the router and hub have power. Compare with local control without triggering an alarm.
Check the result: The hub reconnects, or support receives evidence of which connection is failing.
Stop and get help: If it does not reconnect, contact the installer and check whether alarm transmission works. Do not factory reset the hub.
App reports tamper / enclosure open
Applies to: Ajax device with tamper monitoring; only if the app shows Enclosure / Tamper
- Open Devices in the Ajax app, select the named device and read its enclosure/tamper state. Confirm the room and device.
- Look for a loose cover or mounting bracket, or recent removal. Do not open the device just to check the alert.
- If recently refitted, use the model mounting guide to seat it correctly. Arrange any opening with the monitoring service first.
- Check the app state after refitting. An old event in the log is not the same as an active fault.
Check the result: The current enclosure state is normal/closed.
Stop and get help: For a damaged bracket or persistent alert, contact the installer. Do not disable tamper monitoring to hide the fault.