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English translation of the Norwegian library. Product names and original documents retain their source language. Model-specific maintenance steps have been reviewed; other text uses assisted translation. Check the original manual before work.

Sikkerhetsgruppen – forsiden

Something not working?

Find faults and solutions for your product

Mobile Lite — older adults, lone work and exposed roles

Danalock

Lock, app, keypad and troubleshooting

Camera apps and specific troubleshooting

Choose your app and what you need to do. Each guide shows checks, the expected result and the next step.

Choose camera app or lock problemCombined guide – print or save as PDF

Choose what you are experiencing. Get checks, the appropriate guide and further help if the problem persists.

What do you need help with?

The alarm is sounding – what should I do?Check step by step →Alarm will not armCheck step by step →I cannot log into the appCheck step by step →The system or a sensor is offlineCheck step by step →Smoke detector beeps or flashesCheck step by step →Fault after battery replacement or mountingCheck step by step →I am not receiving phone notificationsCheck step by step →The camera shows no image or recordingCheck step by step →The Yale lock is not working as expectedCheck step by step →I do not know what is wrongCheck step by step →

Need something else?