English translation of the Norwegian library. Product names and original documents retain their source language. Model-specific maintenance steps have been reviewed; other text uses assisted translation. Check the original manual before work.

I do not know what is wrong

Start here for a technical fault without ongoing danger. Tick each check as you complete it.

Follow these steps

Describe what you see: no response, an error, beeping, no image or an action without confirmation.
Find the app or system name. Use installation documents or a visible label; you do not need to open the device.
Note when the problem began and any preceding change, such as battery replacement, a new network or a new phone.
Choose the closest symptom above, or use the support summary and contact your alarm company.

What you should be able to confirm

You have either found a relevant guide or collected the information support needs to help.

Choose your actual system

The model and configuration determine which buttons and procedures apply.

Vesta · SmartHomeSec

Ajax

Visonic PowerMaster

Older Climax / Smartalarm

Video surveillance

Yale Doorman

Still not resolved?

Do not repeat resets or change several settings at once. Describe what you have already tried instead.

Prepare a support summary

Choose another problem

Something not working?

Choose the symptom. Always check the model and connection before following a procedure.

Identify the fault and collect the right information

The guide below helps identify the symptom. A specific model procedure is missing unless listed on the product page.

Images, videos and sources

A product/guide image is missing on this page.

No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.

External sources on this page

Sikring24 – Climax Smartalarm

Further help and contact