Install the app and log in
You can see your system and access the areas assigned by the installer.
Show the steps →ConnectAlarm – newer manufacturer guidance
What do you want to do in SmartHomeSec?
Danalock
Lock, app, keypad and troubleshootingCamera apps and specific troubleshooting
Choose your app and what you need to do. Each guide shows checks, the expected result and the next step.
Choose who you are, how you use the system and what you want to do.
Arm or disarm the alarm
The area shows the requested state. A tap without confirmed status does not prove that the alarm state changed.
Show the steps →Understand the front page
You can identify the device that needs attention instead of reporting only that the alarm does not work.
Show the steps →I'm not getting notifications.
The notification has been checked all the way to the phone.
Show the steps →Find an event, a picture or a recording
You can find the event and the media that was actually stored.
Show the steps →View camera or request PIRCAM image
Use conventional cameras and PIRCAMs according to their respective functions.
Show the steps →Biometry: older method and missing verification
Biometrics can be used if supported by the phone and app version.
Show the steps →Forgot password or missing facilities
The correct type of access problem is being addressed.
Show the steps →Allow notifications on iPhone
The phone shows the agreed test event. If not, the account owner must also check the system's notification permissions.
Show the steps →Allow notifications on Android
The correct notification arrives. If phone settings are correct, the owner must check the account's Notification permission.
Show the steps →Find a camera recording on the new timeline
The recording from the correct camera and time can be played.
Show the steps →Understand PIRCAM images, live video and recordings
You know whether you are viewing an event image, live video or a recording.
Show the steps →The icons look different than before.
You rely on confirmed status, not only an icon's appearance.
Show the steps →Disarm the alarm
The selected area shows Disarmed. Other areas may still be armed.
Show the steps →Enable the alarm when you go
The correct area is confirmed armed.
Show the steps →Use home mode while you are at home
The area is in home mode with the sensor selection configured by the installer.
Show the steps →Open the right portal and facilities
You are in the correct system with customer access.
Show the steps →Check state and change alarm mode
The correct area has confirmed the requested alarm state.
Show the steps →Find events and camera material
You have identified the event requiring follow-up.
Show the steps →Manage PIN codes – for authorized account owner
The user has the correct code and area access.
Show the steps →Use or create a simple scene
The scene performs the selected actions.
Show the steps →Quit and get help
Support receives a specific, reproducible problem.
Show the steps →I can't find the menu that the manual shows
Support receives a specific menu difference to investigate.
Show the steps →Choose the right role
You have the correct role before starting work.
Show the steps →Register a new facility
The new panel is linked to the correct installer account.
Show the steps →Bruk oppsettsveiviseren
The configuration has been reviewed with deliberate choices for this system.
Show the steps →Create customer account and rights
The customer can use the system with the agreed permissions.
Show the steps →Add and name devices
All devices have unambiguous names, the correct zone function and confirmed communication.
Show the steps →Check online and alarm transfer
Alarm reporting is confirmed by the receiving station, not merely visible locally in the app.
Show the steps →Delivering to the customer
The customer has completed the main tasks themselves.
Show the steps →Connect the installer account to the right distributor
The installer account is linked to the correct distributor.
Show the steps →Select the right portal
You are working in the correct portal with the correct access.
Show the steps →Give a customer access to the facility
Access has been tested with the customer's own account.
Show the steps →Check devices and configuration
The configuration matches the installation and has been functionally tested.
Show the steps →Difference between app account and alarm code
No access is assumed removed until the relevant access types have been checked.
Show the steps →Documents scenes and automatic rules
The scene or rule does only what was agreed.
Show the steps →Recording icon appears, but video doesn't start
The cause has been narrowed to storage, timing, recording schedule or media configuration.
Show the steps →End Service with Control
The work is documented and the customer has the correct functionality after service.
Show the steps →Connect a sensor event to a PIRCAM image
The correct sensor event produces an image from the correct PIRCAM.
Show the steps →Document versions before troubleshooting
The case describes a specific configuration that can be reproduced.
Show the steps →No tasks fit. Try a shorter keyword, or select another user or platform.
New material and known defects
Camera overview and recordings have original illustrations from July 2026. Older images are marked and hidden under \"Elder screenshots\". A full screen-for-screen manual for today's web portal is still not available here.
Se status per oppgaveOpen the Vesta portal · Finn SmartHomeSec i appbutikken via Vesta
Something not working?
Choose the symptom. Always check the model and connection before following a procedure.
Images, videos and sources
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No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.