Forgot password or missing facilities
← More tasks for the same user
Before you start: Have access to the correct system and area. Use your personal account.
iPhone: design can vary with iOS and SmartHomeSec version. The steps below describe documented features.
Steps
- First check that User is selected.
- Use Forgot password if you have forgotten the app account password. Follow the email from the service.
- If sign-in works but the system is missing, ask the owner or installer to check the account link and areas.
- If the PIN does not work, ask for help with the alarm user code; changing the app password does not necessarily change the PIN.
You should see this: The correct type of access problem is being addressed.
If it does not work
- Password error: check that you are using the app account password.
- Sign-in works but the system is missing: ask the administrator to check the account link.
Updated screenshot for this task: missing.
Source Base and Date
The guide is compiled from the sources below. Menu selection from older PDFs is not confirmed in today's edition.
- SmartHomeSec User’s Guide – Vesta, kopi hos BNT — Date not specified; older app interface
- Vesta GitBook: SmartHomeSec Wizard — Running GitBook; version date not confirmed
Reviewed 08.09.2026. Control against demo plants: not performed.
Something not working?
Choose the symptom. Always check the model and connection before following a procedure.
Images, videos and sources
A product/guide image is missing on this page.
No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.