English translation of the Norwegian library. Product names and original documents retain their source language. Model-specific maintenance steps have been reviewed; other text uses assisted translation. Check the original manual before work.

Camera apps and specific troubleshooting

Choose your app and what you need to do. Each guide shows checks, the expected result and the next step.

All systemsWhat is not working, or what do you want to do?

Vesta Advanced: the right app and first connectionFor customers Vesta Advanced: no image or offline cameraFor customers SmartHomeSec: recording icon appears but video will not playFor customers Vesta Advanced: IVS does not produce the expected eventsFor staff / installer Vesta Advanced: image settings and new featuresFor customers SmartHomeSec: requests CGI even though CGI is enabledFor staff / installer DMSS: add a camera or recorderFor customers DMSS: I cannot open live videoFor customers DMSS: find recordings or a missing eventFor customers DMSS: save a video clip to your phoneFor customers DMSS: I am not receiving phone notificationsFor customers DMSS: device is Offline or works only at homeFor customers DMSS: new phone, missing camera or sharingFor customers Yale Classic / V2N: dead batteries – open using 9 VFor customers Yale L3: dead batteries – open using 9 VFor customers Yale Classic/V2N: restart the lock from outsideFor customers Yale Classic / V2N: locks with door open but not closedFor customers Yale L3: locks with door open but not closedFor customers Yale L3: restart or factory reset?For customers Vesta Advanced: open and search recordingsFor customers Vesta Advanced: share camera access without sharing passwordsFor customers DMSS: access was shared but I cannot see the cameraFor customers Camera shows the person but no alarm is receivedFor customers Ajax KeyPad: find the manual for the correct keypadFor customers

Combined guide – print or save as PDF

Download: Camera, lock and troubleshooting (PDF)All camera and lock tasks