SmartHomeSec: recording icon appears but video will not play
Only Vesta Advanced video integrated in SmartHomeSec. Installer checks are identified below.
For customers
Follow these steps
Note the camera and event time. Check whether that time plays in the camera or NVR’s own playback.
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Installer: compare time, time zone and daylight saving settings on the camera/NVR with the Vesta panel. A time offset can make the system search the wrong recording period.
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Installer: check that continuous recording is enabled and MicroSD/HDD storage is working. An event icon does not prove that video was stored.
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Installer: follow the GitBook section “Event Playback Troubleshooting Guide”, including multimedia settings. Arrange a new controlled test after correction.
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What you should be able to confirm
A new test recording opens at the correct event time.
After service, confirm the result with the user and notify the system manager/monitoring station as agreed. One working function does not mean the whole case is resolved.
Watch the relevant procedure
Still not resolved?
Recordings that were never stored will not return when settings are changed. Preserve existing recordings; do not format the card or disk.
Prepare a support summary