SmartHomeSec: requests CGI even though CGI is enabled
For Vesta Advanced integration. This is an installer task.
For staff / installer
Follow these steps
Confirm the exact CGI error and that it concerns the correct camera.
Image status for this step
A dedicated image of this step has not been verified.
Check whether user rights changed recently or another recorder initialised the camera. GitBook identifies these as possible causes.
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A dedicated image of this step has not been verified.
Compare camera settings with the “CGI Activation Issues” section in the source. Document existing settings before any intervention.
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A dedicated image of this step has not been verified.
What you should be able to confirm
The installer has identified the cause and verified communication with SmartHomeSec.
After service, confirm the result with the user and notify the system manager/monitoring station as agreed. One working function does not mean the whole case is resolved.
Watch the relevant procedure
No dedicated troubleshooting video has been verified for this task. Use the specific written source below.
Still not resolved?
The source proposes a factory reset for this specific configuration issue. It must be planned with the owner and configuration recovery; it is not the first customer step.
Prepare a support summary