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CustomerWeb portalRecommended control routine · not manufacturer procedure
Before you start: Have access to the correct system and area. Use your personal account.
This is a recommended customer support procedure, not a manufacturer feature description.
Steps
- Sign out when finished on a shared computer.
- For a fault, note the system name, time, browser and exact error message.
- State whether the same function works in SmartHomeSec. This helps support distinguish account faults from web or network faults.
You should see this: Support receives a specific, reproducible problem.
If it does not work
- If a menu or feature is missing, check your role, area and the task's source status.
- If the expected result does not appear, note the error, device and time. Contact the installer or responsible administrator.
Updated screenshot for this task: missing.
Source Base and Date
The guide is compiled from the sources below. Menu selection from older PDFs is not confirmed in today's edition.
- Vesta: SmartHomeSec-appen — Date not specified
Reviewed 08.09.2026. Control against demo plants: not performed.
Something not working?
Choose the symptom. Always check the model and connection before following a procedure.
Images, videos and sources
A product/guide image is missing on this page.
No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.