English translation of the Norwegian library. Product names and original documents retain their source language. Model-specific maintenance steps have been reviewed; other text uses assisted translation. Check the original manual before work.

The camera shows no image or recording

Camera apps and specific troubleshooting

Choose your app and what you need to do. Each guide shows checks, the expected result and the next step.

Choose camera app or lock problem Combined guide – print or save as PDF

Start here for a technical fault without ongoing danger. Tick each check as you complete it.

Follow these steps

Identify what is missing: live view, an event image from a camera detector or a recording. These are different functions.
Select the correct camera, date and time. Check that you have access to that camera.
If the camera is offline, use the connection guide first. If live view works but recording is missing, note the period and ask the responsible person to check recording and storage.
For Vesta Advanced Video, open the playback guide. For another camera brand, find its model manual in the catalogue. Do not apply Vesta app instructions to another system.

What you should be able to confirm

The requested image or recording can be displayed from the correct camera and time.

Choose your actual system

The model and configuration determine which buttons and procedures apply.

Video surveillance

Vesta · SmartHomeSec

Still not resolved?

Do not format storage or delete the device to recover recordings. Report the missing period and camera to the responsible person.

Prepare a support summary

Choose another problem

Something not working?

Choose the symptom. Always check the model and connection before following a procedure.

Identify the fault and collect the right information

The guide below helps identify the symptom. A specific model procedure is missing unless listed on the product page.

Images, videos and sources

A product/guide image is missing on this page.

No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.

No external source is registered directly on this page. Check documentation coverage before intervention.

View documentation coverage

Further help and contact