English translation of the Norwegian library. Product names and original documents retain their source language. Model-specific maintenance steps have been reviewed; other text uses assisted translation. Check the original manual before work.

Hub 2 (2G) / (4G)

Supplier item link

Hub 2 Jeweller 12V, hvit
Item no. ELOTEC AJAX 2-12V · Elotec

1,921.00 NOK · Excl. VAT

Open ELOTEC AJAX 2-12V at Elotec ↗

Hub 2 Jeweller, hvit
Item no. ELOTEC AJAX 2 · Elotec

1,755.00 NOK · Excl. VAT

Open ELOTEC AJAX 2 at Elotec ↗

Hub 2 Jeweller, sort
Item no. ELOTEC AJAX 2 B · Elotec

1,755.00 NOK · Excl. VAT

Open ELOTEC AJAX 2 B at Elotec ↗

Select the correct item number if the supplier displays several variants on the same product page. Price snapshot from 9 September 2026.

Troubleshooting – step by step

Ajax Systems → Elotec → Sikkerhetsgruppen · Model entry, not confirmed Elotec article

Central with image verification support. 2G and 4G versions must be separated from each other.

Wireless · Jeweller

Elotec article number and purchase price: not retrievedColor, frequency and availability must be confirmed.

Use and Maintenance

Arrange maintenance and any test with the monitoring station before opening equipment. Note the model and location. Opening a device may trigger tamper even when the intrusion alarm is disarmed.

This is central equipment with power supply and reserve battery. It should not be treated as a battery powered sensor. In case of battery failure: note power status and error message, and deal service.

For installer: location and installation

Check the exact model, panel, region and connection type.
Open the original manual's location and installation section below.
Follow the model's illustrations for mounting, wiring and tamper protection.
Complete the relevant signal and functional tests before handover.

Open the model original installation section

Ajax: original model illustrations. Number explanation and assembly details can be found in the manual.

Documents and missing

User guide

Norwegian maintenance summary. Not a complete replacement for the original manual.

Originalmanual / installasjon

Model-specific original manual with illustrations.

Hub 2 (2G) / (4G) user manual

Tekniske spesifikasjoner

Online specifications. Check variant and region; separate datasheet-PDF is not verified.

hub-2-2g-jeweller – spesifikasjoner

hub-2 – spesifikasjoner

Produsent

Ajax Systems.

Ajax – modellside / dokumentasjon

Elotec

Suppliers provided by the Safety Group. Model Elotec article, product link and price have not been verified.

Videos and software

General training channel. Model-specific film and own software connection are not verified.

Ajax Systems PRO – produsentens kanal

Help when the product does not work

Choose the symptom and check the model scope before following the steps. This is troubleshooting, not a list of confirmed product defects.

App reports tamper / enclosure open

Applies to: Ajax device with tamper monitoring; only if the app shows Enclosure / Tamper

Open Devices in the Ajax app, select the named device and read its enclosure/tamper state. Confirm the room and device.
Look for a loose cover or mounting bracket, or recent removal. Do not open the device just to check the alert.
If recently refitted, use the model mounting guide to seat it correctly. Arrange any opening with the monitoring service first.
Check the app state after refitting. An old event in the log is not the same as an active fault.

Check the result: The current enclosure state is normal/closed.

Stop and get help: For a damaged bracket or persistent alert, contact the installer. Do not disable tamper monitoring to hide the fault.

Sources: support.ajax.systems — open documentation

Find help for another product Contact support

Sources reviewed 9 September 2026. Not tested on your installation.