MotionProtect Jeweller
Supplier item link
MotionProtect Jeweller, sort
Item no. WP 861 B · Elotec
462.00 NOK · Excl. VAT
Open WP 861 B at Elotec ↗Troubleshooting – step by step
Motion sensor for indoor use.
Wireless · Jeweller
Elotec article number and purchase price: not retrievedColor, frequency and availability must be confirmed.
Use and Maintenance
Arrange maintenance and any test with the monitoring station before opening equipment. Note the model and location. Opening a device may trigger tamper even when the intrusion alarm is disarmed.
Batteribytte: 1 × CR123A, 3 V
- Remove the device from its SmartBracket mount and switch it off.
- Loosen the three screws and lift off the back cover.
- Insert a new CR123A battery with the correct polarity.
- Refit the cover and tighten the three screws.
- Switch on, refit to the mount and check battery and cover status in the app.
Use new, undamaged batteries. Do not mix new and old. Keep button cells unavailable for children. Battery status may take some time to update.
Original battery guide for this model
Check after maintenance
Check that the cover and fastener are correct. Open the device in the app and check that errors are gone. Perform the model detection test before the plant is returned to normal operation.
For installer: location and installation
- Check the exact model and supported panel before enrolment.
- Choose a location with a clear view. The manufacturer's normal mounting height for this model is 2.4 metres.
- Run signal and detection tests at the planned location.
- Secure SmartBracket with screws as illustrated. Preserve the breakaway part that activates removal tamper.
- Fit the device to its mount and check cover status and detection again.
Documents and missing
- User guide
Norwegian maintenance summary. Not a complete replacement for the original manual.
- Originalmanual / installasjon
Model-specific original manual with illustrations.
- Tekniske spesifikasjoner
Online specifications. Check variant and region; separate datasheet-PDF is not verified.
- Produsent
Ajax Systems.
- Elotec
Suppliers provided by the Safety Group. Model Elotec article, product link and price have not been verified.
- Videos and software
General training channel. Model-specific film and own software connection are not verified.
Help when the product does not work
Choose the symptom and check the model scope before following the steps. This is troubleshooting, not a list of confirmed product defects.
Motion detector alerts while the alarm is disarmed
Applies to: MotionProtect Jeweller
- Confirm in the event log that this is motion from MotionProtect, not tamper or a fire alarm from another device.
- Check whether Always Active is enabled in the device settings. It provides protection even when the system is disarmed.
- Ask the system owner whether round-the-clock protection is intentional. Changes must fit the security setup; do not automatically disable protection.
Check the result: The alert is explained and the intended protection is confirmed with the responsible person.
Stop and get help: If Always Active does not explain the alert, send the event time and screenshot to support.
App reports tamper / enclosure open
Applies to: Ajax device with tamper monitoring; only if the app shows Enclosure / Tamper
- Open Devices in the Ajax app, select the named device and read its enclosure/tamper state. Confirm the room and device.
- Look for a loose cover or mounting bracket, or recent removal. Do not open the device just to check the alert.
- If recently refitted, use the model mounting guide to seat it correctly. Arrange any opening with the monitoring service first.
- Check the app state after refitting. An old event in the log is not the same as an active fault.
Check the result: The current enclosure state is normal/closed.
Stop and get help: For a damaged bracket or persistent alert, contact the installer. Do not disable tamper monitoring to hide the fault.