Get further help
Use the company with which you have a service agreement. During an active alarm, follow the contact and cancellation procedure in your alarm agreement.
Sikkerhetsgruppen
Ring 23 03 07 70Sikring24
Ring 94 78 96 89Prepare for the call
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For employees who follow up
- Confirm system, model, app and version before suggesting a procedure.
- Separate the user's observation from a confirmed fault. Record the time and what has already been tried.
- Check alarm reporting and agree a test before intervention. Use the company's approved system for customer data and service reports.
- Finish with a documented functional test and tell the customer the result or remaining faults.
Recommended follow-up procedure. Contact numbers checked against the companies' published pages on 08.09.2026. This form does not create a support case.
Something not working?
Choose the symptom. Always check the model and connection before following a procedure.
The guide below helps identify the symptom. A specific model procedure is missing unless listed on the product page.
Images, videos and sources
A product/guide image is missing on this page.
No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.