ConnectAlarm – use and troubleshooting

Before you start

You need internet access, your account and the server address from your provider. We have not confirmed one common server for all Sikkerhetsgruppen or Sikring24 systems. Do not assume the VisonicGO address applies.

Sign in

1. Open ConnectAlarm and enter the provider's Server address. Tap OK.
2. Enter your registered email address and account password.
3. Select Keep Me Logged In only on a trusted personal device.
4. Tap Login. Select the correct system and enter its personal user code when requested.

Manufacturer sign-in guide · English · 2.32

When login fails

• Server is unreachable: check the server address and internet connection.
• E-mail or password is incorrect: check the account or use password recovery.
• Account suspended: wait for the lockout period to end; do not keep guessing passwords.
• Interactive is disabled: the provider must check access in PowerManage.
• Interactive is disabled by billing: the provider must check the system's service plan.

Understand the plant overview

1. Check that the correct panel and area are selected and the connection is active.
2. Read the area's status before arming or disarming. Available modes depend on configuration.
3. Use Devices for device status and Events for events and timestamps.
4. An offline system may show an old status. A tap without confirmation does not prove that the alarm state changed.

Original overview image and explanation · English · 2.32

Missing phone notifications

1. Sign in to the system. Open the menu and choose Notifications.
2. Choose PUSH and check that the required event category is enabled.
3. Also check the phone's ConnectAlarm notification permissions. Both levels must allow notifications.
4. For email, check the EMAIL tab, email address and spam filter.

Notifications with manufacturer screenshots for iPhone and Android

Provide access to agreed service

1. Confirm with the installer that the request is expected and applies to the correct system.
2. Open the menu and Installer access where available.
3. Slide the arrow across the approval track and wait for confirmation.
4. If the menu is missing, ask the provider to check user role and configuration. Confirm how long access lasts.

Original installer-access guide

Still having problems?

Provide app version, panel model and the exact error message. Do not send codes or passwords.