Ajax apps for customers and employees

For customers: account and proper facilities

1. Use Ajax Security System on a phone or Ajax Desktop on a computer, as agreed with the installer.
2. Sign in with your customer account. One account can access multiple systems; a separate account per system is unnecessary.
3. Select the correct space or system before operating the alarm.
4. For missing access, ask the administrator to check the invitation and permissions. Do not register the panel again.

When on battery failure or low

1. Open the device list and select the device with the fault.
2. Note the model, room and complete message.
3. Find the same model in the library and use its battery or maintenance guide.
4. Check that the fault clears after the device sends an updated status.

Source: Hub 2 – Ajax account and access

For ansatte: riktig PRO-tilgang

Ajax PRO: Engineers tool is used on mobile. Ajax PRO Desktop is used for computer administration and follow-up. PRO account and customer account are different roles; PRO account is not used for login to the customer's Ajax Desktop.

1. Sign in with your personal PRO account and check access to the correct system.
2. Before enrolment, check the compatible panel, room, device variant and that the system is ready for configuration.
3. Use the model's original manual for enrolment, setup and testing.
4. Check customer access and document the tested functions before handover.

Ajax PRO Desktop – full brukermanual

Ajax Desktop – kundens fullstendige manual

Ajax – apps, platforms and features