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English translation of the Norwegian library. Product names and original documents retain their source language. Model-specific maintenance steps have been reviewed; other text uses assisted translation. Check the original manual before work.

Understand PIRCAM images, live video and recordings

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CustomeriPhone / AndroidDocumented function · not tested on demo facilities

Before you start: Have access to the correct system and area. Use your personal account.

iPhone: design can vary with iOS and SmartHomeSec version. The steps below describe documented features.

Steps

  1. Find the model name in the device list or your supplied documentation.
  2. A PIRCAM provides still images on events or supported requests. Wait for a new image and check its timestamp.
  3. A video camera may provide live video. Recordings require configured storage and recording.
  4. If a feature is missing, tell the installer the model and requested function. Ask them to check Camera and Media Request permissions.

You should see this: You know whether you are viewing an event image, live video or a recording.

If it does not work

Updated screenshot for this task: missing.

Source Base and Date

The guide is compiled from the sources below. Menu selection from older PDFs is not confirmed in today's edition.

Reviewed 08.09.2026. Control against demo plants: not performed.

Something not working?

Choose the symptom. Always check the model and connection before following a procedure.

Images, videos and sources

A product/guide image is missing on this page.

No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.

External sources on this page

Further help and contact