Monitor Camera

Applies to: For recipients of shared camera access. Installing the app is not the same as having a registered account with access.

1. Register a DMSS account and sign in. Check which account is actually signed in.
2. Give the system owner the registered account email through the agreed channel. Do not send your password.
3. The system owner shares the correct device and only the agreed camera channels and permissions. Use the sharing procedure in the original source below.
4. Open the device list on the recipient’s phone. Check one agreed camera and try playback if recording access is included.
5. If access is still missing, compare the recipient account and shared permissions with the owner. When staff or board members change, the owner must remove previous access.

Check the result: The recipient confirms that the correct camera and agreed functions work. A message saying access was shared is not itself a functional test.

Stop and get help: Ask the owner to check sharing. Do not delete the device or share administrator passwords to work around the problem.

Sources: dahuawiki.com — open documentation dahuawiki.com — open documentation

Applies to: Initial checks for Dahua P2P. Network changes belong to the installer or IT administrator.

1. Check the phone’s internet connection. Compare Wi-Fi and mobile data without changing recorder settings.
2. Check the visible network cable between recorder and router/switch. Note whether local video works.
3. On the recorder/web interface, check that P2P is enabled and Online. Compare the serial number with the device registered in DMSS.
4. If P2P is Online but login is rejected, verify the device username/password with the owner. The DMSS account password is different.

Check the result: DMSS shows current video over the intended remote connection.

Stop and get help: If still Offline, give the installer the P2P status, time and whether local video works. Do not change DHCP/DNS or open ports at random.

Sources: dahuawiki.com — open documentation dahuawiki.com — open documentation

Applies to: For cameras with recordings on device storage. Live view alone does not mean recordings exist.

1. Open Playback, select an empty camera tile and choose one channel. The app normally starts with today’s footage.
2. Tap the date above the timeline. Choose the day and correct Record Type. Days with the playback icon have available recordings in this view.
3. Tap OK and move the timeline to the event. Check camera name, date and time offset before concluding the recording is missing.

Check the result: You can play the relevant time from the correct camera.

Stop and get help: If the period is still missing, ask the installer to check the recording schedule, disk/card and clock. Do not format storage; it does not recover missing recordings.

Sources: dahuawiki.com — open documentation www.youtube.com — open documentation

Applies to: For a DMSS account with access to the camera and relevant events.

1. At the device, tap … → Device Details → Multi-channel Alarm Subscription.
2. Enable the subscription. Check Period Settings and choose the event type you actually want notifications for.
3. Select the camera channels. Go back, check the channel count beside the event type and tap Save.
4. Check the phone’s notification permission for DMSS and any focus/silent settings. Perform an agreed test of the selected event.

Check the result: The agreed event produces a notification on the correct phone.

Stop and get help: If the event is absent from the recorder log, detection/configuration must be checked first. Changing the phone cannot create an event that was never registered.

Sources: dahuawiki.com — open documentation