I'm not getting notifications.
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Before you start: Have access to the correct system and area. Use your personal account.
Phone settings are general checks; names differ between iPhone and Android. Different event types may have different configurations.
iPhone: design can vary with iOS and SmartHomeSec version. The steps below describe documented features.
Steps
- Check that you are signed in to the correct system and account.
- Open the iPhone or Android guide below and check the phone's permission for SmartHomeSec notifications.
- Ask the account owner or installer to check the account's Notification permission and access to the correct area.
- Arrange a test event with the provider and confirm that the notification reaches your phone.
You should see this: The notification has been checked all the way to the phone.
If it does not work
- Does the event appear in the log but not on the phone? Check phone settings and account permissions.
- Is the event also missing from the log? Ask the installer to investigate the event configuration.
Updated screenshot for this task: missing.
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Source Base and Date
The guide is compiled from the sources below. Menu selection from older PDFs is not confirmed in today's edition.
- Vesta GitBook: SmartHomeSec Wizard — Running GitBook; version date not confirmed
- Vesta: SmartHomeSec-appen — Date not specified
Reviewed 08.09.2026. Control against demo plants: not performed.
Something not working?
Choose the symptom. Always check the model and connection before following a procedure.
Images, videos and sources
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No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.