Document versions before troubleshooting
← More tasks for the same user
Before you start: Have assigned installer access, the correct panel model and the installation plan. Agree changes and test events with the responsible person.
This is our support procedure. The FW35D article contains conflicting firmware versions in its title and FAQ; it is not used as a universal upgrade requirement.
Steps
- Record panel model, software version and account role from available system information.
- For app faults, record iPhone/Android, operating system and installed SmartHomeSec version. For web faults, record browser and portal address.
- Compare the feature with dated manufacturer information and the model manual.
- Record the steps tested, expected result and actual outcome.
You should see this: The case describes a specific configuration that can be reproduced.
If it does not work
- If a menu or feature is missing, check your role, area and the task's source status.
- If the expected result does not appear, note the error, device and time. Contact the installer or responsible administrator.
Updated screenshot for this task: missing.
Source Base and Date
The guide is compiled from the sources below. Menu selection from older PDFs is not confirmed in today's edition.
- Vesta: FW 35D and changes in the interface — 18.03.2026 · oppdatert 20.05.2026
- West: new portal and 34F features — 21.05.2025 · oppdatert 06.05.2026
- By Demes: nye videofunksjoner i SmartHomeSec, 28.07.2026 — 28.07.2026
Reviewed 08.09.2026. Control against demo plants: not performed.
Something not working?
Choose the symptom. Always check the model and connection before following a procedure.
Images, videos and sources
A product/guide image is missing on this page.
No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.