Select the right portal
You are working in the correct portal with the correct access.
Open step by step guide →Vesta website for employees
Choose the task you want to solve. Each guide shows the preparation, step, expected result and help if you stand firm.
Select customer/an employee and iPhone, Android or web portal
Give a customer access to the facility
Access has been tested with the customer's own account.
Open step by step guide →Check devices and configuration
The configuration matches the installation and has been functionally tested.
Open step by step guide →Difference between app account and alarm code
No access is assumed removed until the relevant access types have been checked.
Open step by step guide →Documents scenes and automatic rules
The scene or rule does only what was agreed.
Open step by step guide →Recording icon appears, but video doesn't start
The cause has been narrowed to storage, timing, recording schedule or media configuration.
Open step by step guide →End Service with Control
The work is documented and the customer has the correct functionality after service.
Open step by step guide →Connect a sensor event to a PIRCAM image
The correct sensor event produces an image from the correct PIRCAM.
Open step by step guide →Document versions before troubleshooting
The case describes a specific configuration that can be reproduced.
Open step by step guide →Original manuals, videos and newer sources
Something not working?
Choose the symptom. Always check the model and connection before following a procedure.
Images, videos and sources
A product/guide image is missing on this page.
No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.
No external source is registered directly on this page. Check documentation coverage before intervention.
View documentation coverage