Danalock — lock not working

You cannot enter

Use the agreed backup access, such as a mechanical key if supported by the cylinder. Contact the system owner or a locksmith if still locked out. No Yale-style 9 V procedure is documented for this solution.

Identify the symptom

• Low power or no response
• Motor runs but stops incorrectly
• PIN code does not work
• Works at the door but not remotely

The lock is missing from the app

Check the variant, Bluetooth and serial number. The lock may belong to a previous account. Ask manufacturer support for ownership assistance; factory reset alone does not release account ownership.

Ownership, firmware and indicators