Open the right portal and facilities
You are in the correct system with customer access.
Open step by step guide →The West portal on the web
Choose the task you want to solve. Each guide shows the preparation, step, expected result and help if you stand firm.
Select customer/an employee and iPhone, Android or web portal
Check state and change alarm mode
The correct area has confirmed the requested alarm state.
Open step by step guide →Find events and camera material
You have identified the event requiring follow-up.
Open step by step guide →Manage PIN codes – for authorized account owner
The user has the correct code and area access.
Open step by step guide →Use or create a simple scene
The scene performs the selected actions.
Open step by step guide →Quit and get help
Support receives a specific, reproducible problem.
Open step by step guide →I can't find the menu that the manual shows
Support receives a specific menu difference to investigate.
Open step by step guide →Original manuals, videos and newer sources
Something not working?
Choose the symptom. Always check the model and connection before following a procedure.
Images, videos and sources
A product/guide image is missing on this page.
No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.
No external source is registered directly on this page. Check documentation coverage before intervention.
View documentation coverage