English translation of the Norwegian library. Product names and original documents retain their source language. Model-specific maintenance steps have been reviewed; other text uses assisted translation. Check the original manual before work.

I am not receiving phone notifications

Start here for a technical fault without ongoing danger. Tick each check as you complete it.

Follow these steps

First check that the app shows the correct system. Look for a known event in the event log.
Select your app and phone platform. Follow the relevant notification guide; app settings and phone permissions are separate checks.
If the event appears in the log but not as a phone notification, check phone notification permissions and any silent or focus settings.
Arrange a controlled test. Do not trigger fire or hold-up alarms on your own to test phone notifications.

What you should be able to confirm

An agreed test notification reaches the correct phone.

Choose your actual system

The model and configuration determine which buttons and procedures apply.

Vesta · SmartHomeSec

Ajax

Visonic PowerMaster

Older Climax / Smartalarm

Still not resolved?

If the event is also missing from the log, investigate access, device or communication. A phone notification does not confirm receipt by the monitoring station.

Prepare a support summary

Choose another problem

Something not working?

Choose the symptom. Always check the model and connection before following a procedure.

Identify the fault and collect the right information

The guide below helps identify the symptom. A specific model procedure is missing unless listed on the product page.

Images, videos and sources

A product/guide image is missing on this page.

No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.

External sources on this page

Sikring24 – Climax Smartalarm

Further help and contact