English translation of the Norwegian library. Product names and original documents retain their source language. Model-specific maintenance steps have been reviewed; other text uses assisted translation. Check the original manual before work.

I cannot log into the app

Start here for a technical fault without ongoing danger. Tick each check as you complete it.

Follow these steps

Read the name below the app icon. SmartHomeSec, Smartalarm, Ajax, VisonicGO and ConnectAlarm are different services. Choose the one you actually use below.
Identify whether you get stuck at sign-in, system selection or connection to the system. Note the exact error message.
Check internet access by opening an ordinary website. If websites also fail, resolve the phone's connection first.
Use your personal account. If signed in but missing the system, ask the administrator or installer to check access. Do not register or take over the panel again.

What you should be able to confirm

You can see the correct system and read an updated status.

Choose your actual system

The model and configuration determine which buttons and procedures apply.

Vesta · SmartHomeSec

Ajax

Visonic PowerMaster

Older Climax / Smartalarm

Still not resolved?

If the account is rejected, use the service's recovery process where available or contact the provider. The alarm PIN and account password can serve different purposes.

Prepare a support summary

Choose another problem

Something not working?

Choose the symptom. Always check the model and connection before following a procedure.

Identify the fault and collect the right information

The guide below helps identify the symptom. A specific model procedure is missing unless listed on the product page.

Images, videos and sources

A product/guide image is missing on this page.

No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.

External sources on this page

Sikring24 – Climax Smartalarm

Further help and contact