Install the app and log in
You can see your system and access the areas assigned by the installer.
Open step by step guide →SmartHomeSec on your mobile
Choose the task you want to solve. Each guide shows the preparation, step, expected result and help if you stand firm.
Select customer/an employee and iPhone, Android or web portal
Arm or disarm the alarm
The area shows the requested state. A tap without confirmed status does not prove that the alarm state changed.
Open step by step guide →Understand the front page
You can identify the device that needs attention instead of reporting only that the alarm does not work.
Open step by step guide →I'm not getting notifications.
The notification has been checked all the way to the phone.
Open step by step guide →Find an event, a picture or a recording
You can find the event and the media that was actually stored.
Open step by step guide →View camera or request PIRCAM image
Use conventional cameras and PIRCAMs according to their respective functions.
Open step by step guide →Biometry: older method and missing verification
Biometrics can be used if supported by the phone and app version.
Open step by step guide →Forgot password or missing facilities
The correct type of access problem is being addressed.
Open step by step guide →Allow notifications on iPhone
The phone shows the agreed test event. If not, the account owner must also check the system's notification permissions.
Open step by step guide →Allow notifications on Android
The correct notification arrives. If phone settings are correct, the owner must check the account's Notification permission.
Open step by step guide →Find a camera recording on the new timeline
The recording from the correct camera and time can be played.
Open step by step guide →Understand PIRCAM images, live video and recordings
You know whether you are viewing an event image, live video or a recording.
Open step by step guide →The icons look different than before.
You rely on confirmed status, not only an icon's appearance.
Open step by step guide →Disarm the alarm
The selected area shows Disarmed. Other areas may still be armed.
Open step by step guide →Enable the alarm when you go
The correct area is confirmed armed.
Open step by step guide →Use home mode while you are at home
The area is in home mode with the sensor selection configured by the installer.
Open step by step guide →Original manuals, videos and newer sources
Something not working?
Choose the symptom. Always check the model and connection before following a procedure.
Images, videos and sources
A product/guide image is missing on this page.
No direct troubleshooting video is registered on this page. A general manual is not labelled a troubleshooting video.
No external source is registered directly on this page. Check documentation coverage before intervention.
View documentation coverage